Service Assurance Platform

Service Assurance is a hybrid platform that blends AI and human expertise to remotely manage your IT environment. Service Assurance monitors every compliant cyber security service and digital device providing gap analysis, 24/7 alerts, expert triage, and escalation to our service desk or your in-house team.

Reduce End User Service Tickets by over 50%

By implementing Service Assurance our UK client operating across 110 locations with a workforce of 3,000 experienced a 50% reduction in end-user help desk tickets within the first month.

IT Aligned with NHS DSPT, Cyber Essentials and ISO27001

Our Service Assurance platform aligns with NHS DSPT, Cyber Essentials, ISO27001 and Local Authority tenders, and frameworks, providing real-time compliance monitoring and evidence backed gaps and breaches alerts.

Vulnerable Person Support

Our Service Assurance Platform includes a plugin to provide discreet monitoring, protection and safeguarding alerts for digital technologies used by vulnerable adults and children living in assisted living.

Managed IT Services for the Health and Social Care sector.

Workplace IT is a Managed Security and Service Provider (MSSP), specialising in the Health and Social Care sector supporting commercial, public sector, and not-for-profit (NFP) organisations including Care and Residential Groups, Social Housing providers, Social Impact Charities and Special Needs Education.

Our services augment and enhance existing in-house and partner IT resources, ensuring greater IT availability, management, strengthened security, compliance, and improved end-user satisfaction.

We work with multiple Top 20 Health and Social Care groups, often with thousands of employees and hundreds of locations throughout England, Scotland, Wales, and Northern Ireland.

Service Assurance

Service Assurance augments and enhance existing in-house and partner IT resources, ensuring greater IT availability, management, strengthened security, improved end-user satisfaction and compliance including NHS DSPT, CQC / Inspectorate and Local Authority Tenders and Frameworks.

Managed IT Services

Our Managed IT Services deliver a provably exceptional service designed to augment your existing in-house team including a dedicated UK based Service and Application Desk both with a 30 minute commence work SLA, a specialist provisioning desk for change user requests and our fully managed Microsoft 365 Advice, Audit and Management Services.

Digital Transformation

Our Digital Transformation Services identify compliance gaps and non-compliant practices and deliver either one off projects or a strategic roadmap based delivery program to ensure a seamless transition to a fully available, managed, secure and compliant digital environment.

Workplace IT News

We are thrilled to welcome Graham Fisher as CTO. Graham has an extensive Digital Health and Social Care career background including working at Brainkind and BUPA.

18th March 2025

We are delighted to receive some incredible, unexpected feedback about a member of the service team from one of our UK enterprise clients

18th March 2025

After nearly three years of very hard work we are proud to be launching our new Availability, Management, Security and Compliance Platform, Service Assurance.

18th March 2025

The IT Transformation team have just completed the implementation of MFA to over 3000 users across 110 x Locations with only 1.3% of users logging post deployment support tickets.

18th March 2025