The service desk is dedicated to providing exceptional service for our health and social care clients.
Configured to align with vendor and industry best practices as well as your internal policies, Service Assurance eliminates over 99% of false alerts. It then monitors and alerts against breaches and gaps in your NHS DSPT, Cyber Essentials, Cyber Essentials Plus, ISO 27001, Cyber Insurance, Microsoft Security Score, ICO/GDPR and Local Authority / Framework compliance requirements.
Workplace IT triages every alert based on predefined criteria and will either escalate issues to our internal service desk for resolution and recommendation or escalate to your service desk or third-party support providers.
By monitoring not just operational status but also uptime, firmware versions, configuration changes, attempted remote access, security threats, detailed performance metrics, and end-of-life indicators, Service Assurance significantly enhances the availability and efficiency of your IT estate.
Enhanced availability ensures that your team spends less time logging support tickets, boosting end-user confidence, eliminating wasted time, and in some cases reducing agency support costs.
All devices and applications will be integrated into Service Assurance for full monitoring and management. If a device or application cannot be remotely monitored or managed, the platform will flag it as a risk, prompting identification for upgrade or replacement to ensure ongoing compliance.
All IT devices and applications will be aligned with NHS DSPT (Data Security Protection Toolkit), Cyber Essentials, Cyber Essentials Plus, ISO 27001, ICO/GDPR, Cyber Insurance, and Local Authority Tender and Framework requirements. They will be continuously monitored and alerted in real time for gaps and breaches, ensuring compliance while building a transparent audit trail for evidence reporting and future submissions.
By proactively monitoring and managing performance and firmware while removing non-compliant devices, you can reduce end-user support tickets by up to 50% within the first month of implementation.
A key aspect of Service Assurance is the proactive triage of all alerts. False alerts are identified and removed, ensuring that only genuine incidents are logged and escalated to our Support Desk, your Support Desk, or your third-party partner support desk.
The Service Assurance platform is designed around client requirements and the specific criteria of each device and application. This ensures a reduction of over 95% in false alerts, allowing service teams to focus on genuine support issues.
After proactive triaging and the elimination of false alerts, only genuine support issues are escalated to our service desk, your service desk, or your third-party support desk.
As Service Assurance evolves, it will generate granular performance reports on devices, connectivity, and applications, proactively identifying compliance gaps and issuing alerts. Additionally, it will create automatic, real-time replacement roadmaps, estimated budgets, and strategic recommendations to ensure continued efficiency and compliance.
