Our comprehensive Provisioning service includes staged new user onboarding and training, user change requests and leaver processing. Our service then extends to Microsoft 365 license configuration, Intune profile management, Azure AD administration, Permissions Management, Distribution Group Updates, Email Signature Setup, and third-party application configuration.
Additionally, we offer emergency device and profile builds, ensuring a swift, nationwide replacement service when required.
Our Provisioning Service Desk is a dedicated team providing new employee setup, employee change requests, employee termination, on-call telephone diverts and device profile builds and distribution.
Provisioning Services provides managed stage requests for example you may want a new users email switched on prior to a start date, access to restricted folders for pre-employment training and staggered permissions to applications and folders through induction to prevent new employees being overwhelmed.
Our Provisioning Services are available 9:00am to 5:30pm Monday to Friday excluding UK Public Holidays.
We also offer a ‘wake up’ on-call service for emergency out of hours requests.
Our standard Provisioning Service Level Agreement (SLA) is all ticket requests will be actioned within 24 working hours of or at the exact data and time requested.
Where an unplanned / emergency request is made for example following the termination of an employee, we will action this request within 30 x minutes of the ticket being placed during normal business hours.
Our Provisioning Desk is and always will be 100% UK Based including our out of hours services.
During the service transition we will be build specific On-Boarding / Off-Boarding and Change Request Forms with connected workflows through your team, our team and associated third party partners. These forms and workflows will be continually monitored and evolved throughout the life cycle of the agreement.
As we specialise only in the Health and Social Care sector our Provisioning Desk team fully understand the pressures your employees are under, they fully understand your sector systems, your compliance requirements and the Health and Social Care terminology
Provisioning Desk Pricing is tailored around unlimited provisioning requests based on a price per employee model or based on an hours used model with a monthly true up.
Granular Monthly Reporting including tickets opened, closed, performance against SLA, trend analysis, return on investment as well as Realtime dashboards which can be located in your office.
We offer service, form and workflow integration with your existing PSA (Professional Service Automation) system or we can build a dedicated and secure PSA model plugin to our ConnectWise Manage System with direct provisioning ticket escalation to your internal service teams or external partners as well as escalation back to our team.
