To address the IT challenges in the Health and Social Care industry effectively, we have developed an innovative platform that places a strong emphasis on ensuring high Availability, streamlined Administration, and rigorous Compliance.
All IT systems should be available and operational for the maximum amount of time possible. Service Assurance has been created to ensure that all clients IT systems are always operational, and any problems are resolved quickly and effectively to lessen the time spent trying to fix the problems internally or raising a ticket to IT support.
All IT Systems should be able to be remotely managed and monitored to speed up the process of solving problems. Using our unique remote monitoring system, Workplace IT can connect to our clients IT estate, meaning no one is left waiting for an engineer to arrive on site and we can resolve the issue much quicker reducing time lost for our clients.
All IT Systems must be compliant with the organisations IT operational & Security policies. We have aligned Service Assurance against the compliance & governance questions to ensure that companies are 100% compliant against the criteria set. All Health & Social Care Groups have a myriad of forms & tenders to complete which ask in-depth questions IT Systems management and security.
This means we understand your sector, language and challenges intermittent. When we detect a problem or develop a new plug in it means it will almost certainly be of value to most if not all other Health and Social Care Organisations.
Therefore, you don’t need to employ somebody to continually develop alert criteria and policies or track against the latest changes from the likes of DSPT, CQC, Inspectorate.
Our Service Assurance Response team triage every ticket against an agreed criteria including false alerts and then resolve or escalate to your chosen service desk.
We review each ticket to understand if we can build a better alerting system or block it from happening again.
