Service Assurance is a hybrid Human/AI platform designed to optimise IT availability, uptime, and compliance for devices ranging from laptops to cloud servers. It proactively monitors systems for security threats, performance issues, and compliance with standards like NHS DSPT, Cyber Essentials, and ISO 27001. By reducing false alerts by over 99%, the platform ensures a streamlined, efficient support process, reducing costs and improving productivity with real-time monitoring, automated triage, and compliance tracking.
